We want subscription charges to be fair and transparent. This policy applies to NextRand payments processed through Paystack or PayFast and explains when a customer may request a refund.
The 14-day free trial does not require a card. If you subscribe, you may request a refund of your first paid subscription charge within 7 calendar days of payment, provided the paid service has not been substantially used.
This policy applies equally whether your NextRand payment was processed by Paystack or PayFast. Approved refunds are submitted through the payment gateway used for the original transaction and returned to the original payment method where possible.
We will investigate duplicate charges, incorrect amounts and payments you reasonably believe were unauthorised through Paystack or PayFast. Confirmed billing errors will be refunded through the applicable gateway.
Renewal charges and partially used billing periods are generally not refundable. This does not limit any non-excludable rights you may have under applicable South African consumer law.
Email pbaka@innovativesciencesolutions.org with your account email, payment date, plan, the Paystack or PayFast payment reference if available, and reason for the request. Do not send card numbers, passwords or identity documents.
We aim to acknowledge requests within 3 business days. Once an approved refund is submitted through Paystack or PayFast, the gateway, card network and your bank control how long the credit takes to appear.
When a subscription payment is refunded, paid access may end immediately and the account may move to the Free plan. We may refuse requests involving abuse, fraud or repeated refund claims, subject to applicable law.
Questions about a charge? Contact us promptly so we can investigate and assist.
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